1. Who We Are

This Privacy Policy applies to 22Call, a VoIP calling service operated by 22Service Company LLC-FZ (“Company”, “we”, “us”) in Dubai, United Arab Emirates. It explains how we collect, use, share, and protect information when you use our iOS and Android apps and related services (the “Service”).

2. Information We Collect

A) Information You Provide

• Account information (name, email, phone number)
• Login and authentication information (e.g., verification codes, hashed credentials)
• Support requests and messages
• Any information you submit through forms or in-app communication

B) Calling & Usage Data

• Call logs/records (date, time, duration, destination, call status)
• Balance, subscription status, plan type, and usage/consumption data
• In-app events (feature usage, interactions, navigation, conversion events)

C) Device & Technical Data

• Device model, OS version (iOS/Android), app version, language
• IP address, network type, carrier, connection quality indicators
• Identifiers (such as device IDs and advertising identifiers where permitted)
• Crash logs, diagnostics, performance data

D) Payment Data

Payments may be processed by Apple App Store, Google Play, and/or authorized payment processors. We do not store complete card details on our servers.

E) Marketing & Analytics Data (Third Parties)

We use third-party SDKs and tools for analytics, attribution, and marketing performance measurement. This may include install source, campaign identifiers, conversion events, and engagement metrics.

3. How We Use Information

• Provide, operate, and maintain the Service (calling, routing, account management)
• Process purchases, subscriptions, balance and usage tracking
• Improve quality, performance, and reliability (including troubleshooting and testing)
• Personalize experience and show in-app offers (where permitted)
• Send service messages (low balance alerts, security notices, product updates)
• Measure marketing effectiveness (attribution, analytics, conversion tracking)
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Comply with legal, regulatory, and law-enforcement obligations

4. Tracking Technologies

We and our partners may use SDKs and similar technologies in the app to measure usage, improve performance, prevent fraud, and evaluate marketing campaigns. Depending on your device and region, you may control ad tracking through device settings.

5. Sharing & Disclosure

We may share information with:

• Telecommunications/infrastructure providers (to deliver and route calls)
• Cloud hosting and storage providers
• Payment platforms (Apple / Google) and processors
• Analytics, attribution, and marketing partners
• Customer support and security/fraud prevention providers
• Government authorities when legally required

We do not sell personal data.

6. International Transfers

Your information may be processed outside the UAE depending on where our service providers operate. Where required, we apply appropriate safeguards.

7. Retention

We retain information only as long as necessary for service delivery, legal compliance, dispute resolution, fraud prevention, and legitimate business operations. Retention may vary by data type (billing, call logs, security logs, recordings if enabled).

8. Security

We use commercially reasonable safeguards to protect data. No system is completely secure; you use the Service at your own risk.

9. Your Rights & Choices

• Access, correction, or deletion requests (subject to legal retention requirements)
• Marketing opt-out where applicable
• Device-level privacy controls (ad tracking / identifiers)

Contact: [email protected]

10. Children’s Privacy

The Service is not intended for individuals under 18 years old. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update or modify this Privacy Policy at any time, including to reflect changes in our practices, technologies, legal requirements, or new features. You acknowledge and agree that we are not obligated to provide you with individual notices of updates and that we may publish the updated policy within the Service or on our website (if applicable).

Your continued use of the Service after any update becomes effective constitutes your acceptance of the revised Privacy Policy. If and only to the extent required by mandatory applicable law, we will provide additional notice and/or request consent.

12. Company Details

22Service Company LLC-FZ
Dubai, United Arab Emirates
Email: [email protected]